Privacy policy

Privacy Policy
Last Updated: March 20, 2026

This Privacy Policy describes how Lao Inc. ("we," "us," or "our") collects, uses, and discloses your personal information in accordance with Quebec’s Law 28 and the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable across Canada. This policy outlines our commitment to safeguarding your data and ensuring transparency in how we handle personal information.

By using our Site and Services, you consent to the collection, use, and sharing of your personal data as described in this Privacy Policy. If you do not agree, please refrain from using our Site and Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and revise the "Last Updated" date accordingly. If changes are significant, we may provide additional notice, such as an email notification.

2. How We Collect and Use Your Personal Information

We collect personal information from you through various methods, including information you provide directly, data collected automatically through cookies and tracking technologies, and data received from third-party partners.

2.1 Information We Collect Directly

  • Contact Information: Name, address, phone number, and email.

  • Order Details: Billing/shipping address, payment confirmation, and transaction details.

  • Account Information: Username, password, and security questions.

  • Customer Support Communications: Any messages or interactions you have with us.

2.2 Information We Collect Automatically

  • Usage Data: IP address, device/browser type, pages visited, and interaction with our Site.

  • Cookies & Tracking Technologies: We use cookies, pixels (e.g., Meta Pixel), and analytics tools to improve your experience, measure ad performance, and personalize content. You can manage your cookie preferences through your browser settings.

2.3 Information We Receive from Third Parties

We may receive personal data from:

  • Shopify (our e-commerce platform provider) for order processing and analytics.

  • Payment processors (e.g., credit card providers) to process transactions securely.

  • Marketing partners (e.g., Meta/Facebook, Google) for advertising and analytics.

  • Shipping carriers to fulfill and track deliveries.

3. How We Use Your Personal Information

We use the information collected for the following purposes:

  • Providing Services: Processing orders, managing accounts, customer support.

  • Marketing & Advertising: Personalizing ads, sending promotional emails, retargeting.

  • Security & Fraud Prevention: Protecting against fraud, unauthorized transactions, and other security risks.

  • Legal Compliance: Fulfilling our obligations under applicable laws and regulations.

4. Marketing and Targeted Advertising

We use tracking tools such as Meta Pixel, Conversions API, and advanced matching to analyze user behavior and deliver personalized advertisements.

Opt-Out Options:

5. Your Rights Under Quebec Law 28 & PIPEDA (Canada-Wide Rights)

If you reside in Canada, including Quebec, you have the right to:

  • Access your personal information.

  • Request corrections to inaccurate or incomplete data.

  • Withdraw consent for the collection or use of your personal information at any time, subject to legal or contractual restrictions.

  • Request deletion of personal data when it is no longer necessary for the purposes outlined in this Privacy Policy.

  • Receive explanations of how your personal data is used in automated decision-making processes, if applicable.

To exercise any of these rights, contact us at info@laoinc.ca. We will respond within 30 days as required by law.

6. Data Transfers & Storage

Your personal data may be stored and processed outside Canada, including in the United States and other jurisdictions where data protection laws may differ from those in Canada. We take precautions to ensure that any international transfers comply with PIPEDA and other applicable laws by using contractual safeguards and standard data protection clauses.

7. Security & Data Retention

We use industry-standard security measures to protect your data. We retain personal data only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. If we experience a data breach that creates a real risk of significant harm, we will notify affected users as required by PIPEDA and report the incident to the Office of the Privacy Commissioner of Canada.

8. Privacy Officer Contact Information

In compliance with Quebec’s Law 25 and PIPEDA, we have designated a Privacy Officer responsible for data protection. You may contact them at:

Privacy Officer: Stéphane Jean
Email: info@laoinc.ca
Address: 2500 Rue Jean-Perrin, 130, Québec, QC, G2C 1X1, Canada

9. Children's Data

Our services are not intended for children under 16, and we do not knowingly collect data from minors. If a child has provided personal information, parents may request its deletion by contacting us.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately.

11. Complaints & Dispute Resolution

If you have concerns about how we handle your personal data, please contact us at info@laoinc.ca. If we cannot resolve your issue, you may also file a complaint with the Office of the Privacy Commissioner of Canada (OPC) at:

Office of the Privacy Commissioner of Canada
30 Victoria Street, Gatineau, Quebec K1A 1H3
Phone: 1-800-282-1376
Website: https://www.priv.gc.ca/

You may also escalate complaints related to privacy violations in Quebec to Quebec’s Commission d’Accès à l’Information.

By using our Site and Services, you acknowledge and agree to the terms of this Privacy Policy. For any further inquiries, please reach out to us.